Frequently Asked Questions
How can we contact you?The best way to reach us is by emailing us at email@example.com
You can also reach us by phone at 765 404 3767 although we may not always be able to take your call.
Do you plan to introduce more products?
Yes we do. We have several new products in the works. At Zojila, new products are identified based on customer needs and market studies. If you feel that there is a need for a particular product or if you feel that currently available products do not meet certain needs, please communicate to us by e-mailing firstname.lastname@example.org
Where can I see Zojila products?
At the present time, Zojila products can be viewed on our web site. We have a showroom in Lafayette, Indiana located at 2009 N 9th Street. Please call +1 765-404-3767 to make an appointment.
Can I suggest a product?
We welcome and value your suggestions. Please e-mail us at email@example.com
Can I recommend some desirable features in a product?
You can. We will definitely evaluate the features for feasibility and possible enhancement of our products. Please e-mail us at firstname.lastname@example.org
Is it safe to shop on the internet?
Our web site uses the latest and accepted methods of internet security. Besides we do not store your credit card information. Before you input your credit card information we transfer you to Authorize.net which is a secure site that uses encryption. E-commerce is currently a well established and proven method of commerce and millions of transactions take place every day around the world.
Can I get a discount?
Discount of 10% is available for factory seconds. Factory seconds are brand new items in factory packaging. They have minor cosmetic blemishes which do not affect the function of the product. These blemishes may not be easily noticed during use. Factory second items also have the same lifetime warranty as the regular items. For the Rohan dish drainer, the factory second is listed separately with a discount code in the description. For factory seconds of other items, email us at email@example.com
Zojila 'Rohan' Dish Drainer
Which side does the water drain out?
Of the two 18" long sides of the drainboard, one is lower than the other. This would be the edge that overhangs the sink. Water drains out from the center of this edge.
Does water drain out all along the 18" long side?
No, the shape of the board ensures that water from anywhere on the board runs to the center of the board and then drains out from the center of the 18" long side into the sink. See picture of water draining.
My sink is 16" wide. Will it still work with the 'Rohan' dish drainer?
Absolutely. The 'Rohan' dish drainer will work perfectly with a 16" wide sink. Water only drains out from a central 1" wide region.
I have a corner sink installation. Will it work?
Yes, the 'Rohan' dish drainer was designed to work in a corner sink installation. See picture.
What if I don't want to keep the dishdrainer by the sink all the time?
If you would rather keep the dish drainer at a location other than by the sink, you can still make it work by putting a small tray underneath the front end to catch the water draining out. This is possible since the water only drains out from the center. In the future we plan to offer such a tray as an accessory.
Will the dish drainer mark or scuff a Corian surface if dragged across it?
Corian surfaces can be scuffed very easily, however the scuff marks can also be polished out quite easily. We have added plastic covers to the rounded ball feet of the Rohan dish drainer, primarily to enhance grip on counter tops. This increased grip prevents movement when cleaning the board in place by the sink. An added benefit of the plastic covers is that it is very resistant to sliding and the soft plastic cannot scuff any counter top, let alone scratch it.
Will the dish rack damage my dishes? Does it have a plastic coating?
The 'Rohan' dish rack is made of stainless steel wire. The wire is polished and nickel coated. It does not have a plastic coating. We have not been able to inflict damage on dishes by mere usage of the rack. The wires have some give to them and will flex to prevent damage. We do not feel that plastic coating is necessary.
Is the dish drainer dish washer safe?
Dish washers cannot harm the products since they are made of stainless steel. However, they may not be able to achieve spot free cleaning. Hence we do not recommend it for the dish rack and the drain board. We do recommend it for the cutlery holder.
How do I clean the dish drainer?
Please see cleaning instructions in the Product Care section.
Is the cutlery/spoon holder detachable?
Yes, the cutlery holder is a separate piece and can be lifted off from the rack. It can be hung inside or outside the rack. The rack also can be lifted off from the drain board and has its own feet.
Does stainless steel rust?
Stainless steels are characterized by a high content of Nickel, that helps form a protective coating on the surface against corrosion as experienced by iron and steel. However there are some conditions under which stainless steels can corrode. These include situations where water rich in chlorides is stagnant on the surface for an extended period of time. This situation would not apply to the Zojila drainboard since it does not collect water. In rare cases, certain minerals in the water can cause the formation of brown spots on the surface. These are not rust spots, but deposits which can be easily removed if cleaned promptly. The cleaner 'Zud' is found to be effective in removing these brown spots. If iron or steel items are placed on the dish rack, these items can rust and the resulting stain can spread to the stainless steel surface also. But this stain can also be washed away from the stainless steel. If the stainless steel surface is contaminated by iron particles, by cleaning with steel wool, these particles can rust and show brown spots. Repeated cleaning will get rid of these rusting foreign particles.
Zojila 'Sonora' Sponge/soap holder and dish
How is the sponge/soap holder & dish meant to be used?
This product can be used in several ways depending on what is most appropriate for you.
A. You can use the top shelf just to hold a sponge in which case the bottom dish acts as a drip tray.
B. You can use the top shelf as described above but use the bottom dish to hold diluted soap solution. Just add some concentrate and fill two-thirds with water. When you hand wash dishes, set aside the top shelf so that you can dip into the soap solution conveniently. After washing, rinse and squeeze the sponge before placing it back on the top tray so that it does not drip into the bottom tray.
C. You can use the top shelf to hold a bar of soap and the bottom dish as a drip tray.